Effective: March 6, 2020
This Privacy Policy describes how WISOFT collects, uses and discloses information, and what choices you have with respect to the information. It also reflects changes in data protection law, in particular, the General Data Protection Regulation (GDPR). When we refer to “WISOFT”, we mean the following legal entity: |
“WISOFT” Adrian Wieczorek
ul. Milczańska 16g/5
61-131 Poznań, Poland
Registration No. (REGON): 300696133
VAT No.: PL7822231172
WISOFT acts as the controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.
This Privacy Policy applies to WISOFT’s online tools and software products and services, in particular:
We will further refer to Atlassian Services and LiveChat Platform as “Partner Services“. If you do not agree with the terms, do not access or use the Services, Websites or any other aspect of WISOFT’s business. |
Any information collected about you is only used for the purposes indicated within this policy. We respect your privacy and we do not disclose any information about you to any third-party unless its disclosure is required by law. WISOFT may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:
Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information is not provided, we may be unable to provide the Services. |
Customer Data will be used by WISOFT in accordance with Customer’s instructions, Customer’s use of Services functionality, and as required by applicable law. WISOFT is a Data Processor of Customer Data and Customer is the controller. Customer may, for example, use the Services to grant and remove access to an add-on, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services. WISOFT uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, WISOFT uses Other Information:
|
WISOFT will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the EULA and Customer’s use of Services functionality, and as required by applicable law. WISOFT may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated an add-on for the period of time needed for WISOFT to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements. |
This section describes how WISOFT may share and disclose Information.
|
WISOFT takes security of data very seriously and works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology. Given the nature of communications and information processing technology, WISOFT cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others. |
To the extent prohibited by applicable law, WISOFT does not allow use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will takes steps to delete such information. |
We may change this policy from time to time. If we make any changes, we will notify you by revising the “Effective” date at the top of this policy. We encourage you to review this policy whenever you use our Services to stay informed about our information practices and the ways you can help protect your privacy. |
WISOFT provides Services to various Customers. If you are an end-user of WISOFT Products as a Customer, then WISOFT may be processing your personal data in the capacity of a Processor, in which case the Customer (your employer or principal) acts as the Controller of your personal data processing. Our Customers determine the purposes of personal data processing by adapting and configuring the Services. Such processing carried out by WISOFT is regulated by data processing agreements with Customers, whereby WISOFT only processes personal data on documented instructions from the Controller. If you have any questions or requests with respect to such processing, you should contact your employer or principal. If you are an employee of one of our Customers and would no longer like us to process your information in connection with WISOFT Services please contact your employer. If you are a Controller and believe WISOFT is processing your personal data in the capacity of a Processor, you may request signing Data Processor Agreement for WISOFT Add-On Customers (DPA) as provided here. In that case please let us know at support@wisoft.eu. |
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this using the settings and tools provided in your Services account. If you cannot use the settings and tools, contact Customer for additional access and assistance. To the extent that WISOFT’s processing of your Personal Data is subject to the General Data Protection Regulation, WISOFT relies on its legitimate interests, described above, to process your data. WISOFT may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to WISOFT’s use of your Personal Data for this purpose at any time. |
WISOFT currently uses third party Sub-processors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Sub-processor, WISOFT performs diligence to evaluate their privacy, security and confidentiality practices. |
WISOFT may use the following Sub-processors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
Entity Name | Subprocessing Activities | Entity Country |
Google, Inc. | Cloud Service Provider | United States |
Hetzner Online GmbH | Hosting Provider | Germany |
WISOFT may use the following Sub-processors to perform other Service functions:
Entity Name | Subprocessing Activities | Entity Country |
Atlassian Corporation Plc. | Cloud Service Provider | Australia |
LiveChat, Inc. | Cloud Service Provider | United States |
Zendesk, Inc. | Cloud-based Customer Support Services | United States |
Slack Technologies Ltd. | Communication Services | United States |
SendGrid, Inc. | Cloud-based Email Notification Services | United States |
Subject to applicable law, you also have the right to (i) restrict WISOFT’s use of Other Information that constitutes your Personal Data and (ii) lodge a complaint with your local data protection authority or the Polish Office of the Inspector General for the Protection of Personal Data, which is WISOFT’s lead supervisory authority in the European Union. If you are a resident of the European Economic Area and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority: |
Office of the Inspector General for the Protection of Personal Data
ul. Stawki 2
00-193 Warsaw, Poland
Tel: +48 22 531 03 00; Fax +48 22 531 03 01
Email: kancelaria@giodo.gov.pl
Please also feel free to contact WISOFT if you have any questions about this Privacy Policy or WISOFT’s practices, or if you are seeking to exercise any of your statutory rights. You may contact us at support@wisoft.eu or at our mailing address below: |
“WISOFT” Adrian Wieczorek
Ul. Milczańska 16g/5
61-131 Poznań
Poland