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Installing Slack Connector for LiveChat

TBD

Features

  • answer an incoming LiveChat chat from Slack by creating a dedicated private channel to take on the conversation with the customer
  • from LiveChat web client you can ask anyone on Slack for help:
    • you may add a message to the person contacted
    • you may cite a few last messages to give your teammate more context
    • they can reply to you from Slack, it will be saved in the chat and visible to agents
    • they can create a dedicated channel to keep conversation with you if it's a more complicated matter