Getting started

Installing Slack Connector for LiveChat

TBD

Features

• get configurable notifications when:
  • new incoming chat appears for your group
    
  • chat has been picked up by someone from your group
  • chat has been rated
    
  • configuration options
    
• answer an incoming LiveChat chat without leaving Slack by creating a dedicated private channel to take on the conversation with the customer
  
• from LiveChat web client you can ask anyone on Slack for help:
  
  
  • you may add a message to the person contacted
  • you may cite a few last messages to give your teammate more context
  • they can reply to you from Slack, it will be saved in the chat and visible to agents
  • they can create a dedicated channel to keep conversation with you if it's a more complicated matter