Having configured your notification for new chats from visitors you may answer them without leaving Slack.
Starting a chat
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When you receive a notifications about new chat, click Answer in Slack button. This will create a new private channel and invite you and our bot. Unfortunately Slack does not allow to link private channels so the name will be visible and you need to open this channel manually.
Everything that appears in this LiveChat conversation will be forwarded to the newly created channel by our bot.
If you write a message in this channel it will also be forwarded to LiveChat as if you typed it in LiveChat and the visitor will see that message.
Slack channel
Each and every chat will get a unique dedicated and private Slack channel to allow you to talk with the visitor. Everything you type there will be sent directly to the visitor as if you entered the message in LiveChat. Similarly everything the visitor sends will be forwarded to this Slack channel. In short words you will have the same conversation in Slack as you normally have it in LiveChat.
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