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This Privacy Policy applies to WISOFT’s online tools and software products and services, in particular, :

• Cloud Applications (Plugins/Add-ons/Apps) available through Atlassian Marketplace system and extending Atlassian host services (“Atlassian Services”) functionality (collectively, referred to as “Services”)
• Cloud Applications (Apps) available through LiveChat Marketplace system and extending LiveChat customer service platform ("LiveChat Platform") functionality (collectively, referred to as “Services”),
• WISOFT’s websites (collectively, the “Websites”) and other interactions (e.g., customer service inquiries, etc.) you may have with us.

We will further refer to Atlassian Services and LiveChat Platform as “Partner Services“. 

If you do not agree with the terms, do not access or use the Services, Websites or any other aspect of WISOFT’s business.

Any information collected about you is only used for the purposes indicated within this policy. We respect your privacy and we do not disclose any information about you to any third-party unless its disclosure is required by law. WISOFT may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:

• Customer Data. Customers or individuals with granted access to a Service by a Customer (“Authorized Users”) routinely submit Customer Data to us when using the Services. WISOFT also receive and in some instances collect information from Atlassian Partner Services:
• Person identifiable information: Provided by Atlassian Partner Services information used to identify Authorized Users within the Services (email, license number, Atlassian user idand/or team ID, etc.)
• Content from Atlassian Partner Services: This information is processed by our Services and may also be collected depending on the nature of the particular Service. Please refer to Add-on’s App’s specific Security and Privacy statement for detailed information on which content is processed and collected by Add-onApp.
• Service related information: Any data entered explicitly into our Services by Authorized Users (configuration settings etc.)

• Other Information. WISOFT also collects, generates and/or receives Other Information:
  • Usage Information:
  • • Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. (For more details, please refer to Add-on’s specific Security and Privacy statement)
    • Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
    • Device information. WISOFT collects information about devices accessing the Services, including type of device, what operating system and browser is used.
    • Location information. We receive information from you, your Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. WISOFT may also collect location information from devices in accordance with the consent process provided by your browser.
  • Usage Information:
  • Cookie Information. WISOFT uses cookies and similar technologies in our Websites and Services that help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services.
  • Contact Information. Any contact information that Authorized User chooses to provide (such as, an email address for service inquiry)
  • Additional Information Provided to WISOFT. We receive Other Information when submitted to our Websites (e.g., comments on Documentation Space, etc.), requesting support or otherwise communicate with us.

  Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information is not provided, we may be unable to provide the Services.

This section describes how WISOFT may share and disclose Information.

• Customer’s Instructions. WISOFT will solely share and disclose Customer Data in accordance with a Customer’s instructions, including any applicable terms in the EULA and Customer’s use of Services functionality, and in compliance with applicable law and legal process.
• Displaying the Services. When an Authorized User submits Other Information, it may be displayed to other Authorized Users in the same or connected information channels. For example, an Authorized User’s name may be displayed within notification visible by other Authorized Users. Please consult the Documentation for more information on Services functionality.
• Collaborating with Others. The Services provide different ways for Authorized Users to collaborate, for example, by sharing some part of their own content.
• Customer Access. Owners, administrators, Authorized Users and other Customer representatives and personnel may be able to access, modify or restrict access to Other Information. This may include, for example, your employer using Service features to export parts of the content, or accessing or modifying your profile details.
• Third Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services. Additional information about the sub-processors we use to support delivery of our Services is listed at “WISOFT Approved Sub-processors” section.
• During a Change to WISOFT’s Business. If WISOFT engages in a merger, acquisition, bankruptcy, dissolution, reorganization, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
• Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may use de-identified Other Information for research purposes, diagnostics or to improve our future Services.
• To Comply with Laws. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
• To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property or safety of WISOFT or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
• With Consent. WISOFT may share Other Information with third parties when we have consent to do so.