Having configured your notification for new chats from visitors you may answer them without leaving Slack.
Starting a chat
(steps to start a chat)
Slack channel
Each and every chat will get a unique dedicated and private Slack channel to allow you to talk with the visitor. Everything you type there will be sent directly to the visitor as if you entered the message in LiveChat. Similarly everything the visitor sends will be forwarded to this Slack channel. In short words you will have the same conversation in Slack as you normally have it in LiveChat.
Notes and limitations
The conversation takes place in Slack so all your regular and customized features available in LiveChat (like quick answers etc.) will not be present in this mode. On the other hand you can always close this channel, go to LiveChat and continue the conversation from there when the need arises.
Normally you can exchange files with the visitor, but it is not available in this mode.
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